VISION:
- To delight customers by providing products and services beyond their expectations.
- To become a market leader in submersible-type pumps and allied products like waste water pumps.
- To create a professionally stimulating, stress-free, and proactive work environment for our employees and suppliers and provide them avenues for improvement.
- To create wealth: by throughput & by total elimination of non-value-adding activities; for continuous improvement, for satisfaction of stakeholders and employees, and for fulfilling social obligations.
MISSION:
Darling Pumps’ mission is to subscribe to quality—”Not just the product quality, but quality in the way we choose to do business, quality in the way that we deal with our own personnel, quality in the way that we deal with our suppliers & ancillaries & very importantly quality in the way that we treat our customers, both potential as well as existing.”
QUALITY:
We at DARLING PUMPS PVT LTD shall continue to enhance value for the customer.
This is ensured by innovative products, services, and solutions to address the specific challenges faced by our customers regarding drainage and submersible pumps. In order to achieve this:
- We shall continuously make improvements in our products, processes, systems, and technology.
- We shall adopt risk-based thinking as part of our culture & take proactive actions.
- We shall create an atmosphere of excellence by involving all our stakeholders.
- We shall continuously design and redesign employee training and development programs in order to keep their motivation and morale at the highest level.
- We shall locate all the wastage and eliminate it.
QUALITY OBJECTIVES:
- To reduce rejection and rework in production area
- To improve the quality index of outgoing products on a continuous basis.
- To impart motivation and training to all employees.
- To strive to become market leader in the domestic market in our segment of market.
- To increase export sales.
- To introduce a post-sales service system (above the warranty period).